FAQ

Welcome to our Frequently Asked Questions section. Here, we've compiled answers to common queries about Oliva Aesthetics and our treatments. If you have a question that isn't addressed here, feel free to reach out to us here.

What does Oliva Aesthetics offer?

In addition to providing in-person treatments tailored to your personal skincare needs, we offer a variety of specially curated products to continure your skincare regimen at home.

How can I place an order?

Feel free to visit our shop.

Orders can be placed by adding products to your cart and completing checkout. You will have the option to ship to your home for an additional fee or select pickup at the studio.

What is your shipping policy?

Please refer to our Shipping Policy page.

Do you offer returns and refunds?

Please refer to our Refund Policy page.

How can I track my order?

Once your order is shipped, you'll receive a tracking number via email. You can use this tracking number to monitor the status of your delivery.

Can I change my order after it's been placed?

We aim to process orders quickly, but if you need to make changes, please contact us at kaithlyn@olivaaesthetics.ca. We'll do our best to accommodate your request.